Complete initial setup:
With your advice, we carefully evaluate the
forms you are now using, the frequency of diagnoses
codes, and most common procedures. We design, and
produce a clear, effective set of encounter
and patient information forms to simplify
the paperwork burden.
Electronic billing and secondary claims:
are submitted electronically within 48 hours. Almost
all claims without questions are paid within 30
days; the shortest we've seen is 3 days. Depending
upon the carrier, electronic reimbursement averages
15 days. Claims with multiple payers are usually
'crosswalked' automatically by the primary to the
Auto accidents and Workman's Comp cases:
uses custom software that automatically generates
duplicate sets of claim forms and letters to the
proper attorney. Our database stores information on
over 100 attorneys, and we communicate regularly
with many of the staff personnel.
Payments and posting:
EOB is analyzed and appropriate credits are entered
for the proper claim. At the end of the month you
receive proper reports that reflect all
statements are mailed for each account with a
deductible or patient responsibility balance. We
don't bill for co-pays.
Patient billing inquiries are very time
consuming for the medical office. We understand that
patients are often confused. We answer all questions
from patients promptly and courteously, and we
reassure each patient that he or she can always call
if they have additional questions.
We also provide...
Valuable advice and assistance for you and you
staff. Symco's management are expert at recognizing
cost savings measures. Our specialty is the business
side of medicine, and we watch for ideas and
opportunities to increase your revenue.
Why not do the billing from your office?
Because it is expensive...
Dependant upon the practice size is the cost of salaries;
the need for space, both for staff, and for billing files,
Material costs: folders, copier costs, paper and toner,
envelopes, labels, CMS 1500 forms, Medicaid forms,
Postage costs for: letters, mailed claims, statements
(#patient bills x $.42), certified mail for liens or
attorneys (now $5.32 each), UPS costs.
Computer and electronic Billing costs: software, hardware, support, upgrades for HIPAA
compliance, training, printer ribbons & cartridges,
maintenance as well as clearinghouse fees.
Subscriptions to the latest coding manuals, and for a
medical fee monitoring service.
Seminar attendance; monthly report preparation; the cost
to monitor changes in CMS regulations, and in State Laws.
And the hidden cost of "lost" claims because
someone simply didn't know the next step to take.
And because it is disruptive...
At least hundreds of telephone calls per month, if not
per week, from patients and attorneys.
Staff time spent on nonmedical issues; an additional
source of confusion and frustration in the office, and...